privacy policy

We understand that privacy is important to you. This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, through  (the “Site”), which is owned by Country Tipis Ltd.

It is important that you read this Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. By using the Site, you agree to the collection, use and sharing of your personal information as set forth in this Policy.

Contact Details and Controller

If you want to contact us in relation to your personal information, please contact us at or write us at Country Tipis, Vanstone Park, Hitchin Road, Codicote, Hertfordshire, SG4 8TH.For the purposes of the General Data Protection Regulation (“GDPR”), the data controller of your personal information collected through the Site is: Country Tipis, Vanstone Park, Hitchin Road, Codicote, Hertfordshire, SG4 8TH

What Information We Collect

We do not collect personal information about you unless you voluntarily submit that information to us via the Site or by contacting us by phone or mail. The personal information which you may provide to us could include:
* Your name and, if different, the name you submit on a form
* Your contact information including your email address, postal address and telephone number
* Communications data, for example any information which you choose to provide to us when you communicate with us or receive customer support
* Device and technical data, such as your browser type, operating system, and your IP address (a unique address that identifies your computer on the Internet)
* Marketing data, including your preferences in receiving marketing from us and our any relevant third parties to which you have expressly consented, and your engagement with our marketing communications.

How We Collect Information

We collect personal information:
* directly from you (for example, when you contact us via the Site or when you provide information to us either by phone, email or mail)
* through automated technologies and interactions, e.g. via cookies (for example, as you interact with and use our Site)
* from third party marketing analytics service providers, website analysis firms, or search information providers, such as data aggregators

How We Use Your Information

We use the information we collect through the Site in the following ways:
* to provide the information, products and services you request;
* to efficiently respond to your questions, enquiries or complaints;
* to provide you with effective customer service;
* to provide you with a personalised experience when you use the Site;
* to contact you with information and notices related to your use of the Products and the Site;
* to improve the content, functionality and usability of the Site;
* to better understand your needs and interests;to improve our marketing and promotional efforts;
* to share with others as described in this Policy;
* in accordance with your consent;

Legal Bases for Processing Your Data

We only use your personal information when the law allows us to. Most commonly, we use your personal information in the following circumstances:
* Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests, which include growing our business, efficiently dealing with customer complaints and enquiries, efficiently fulfilling our legal and contractual duties and managing legal risk, providing high-quality customer service, and keeping you informed (including marketing).
* Where we need to comply with a legal obligation, such as to record all safety or quality issues for monitoring purposes of the Products and to report safety and quality issues relating to the Products to the relevant regulator or authority.
* Where you have provided your consent (see “Marketing” below).

In relation to marketing communications, we will provide you with an “opt in” or “opt out” mechanism depending on where you are located when we collect your personal information. An “opt in” mechanism will provide you the opportunity to positively indicate that you would like to receive our marketing communications and we will not send you any unless you have “opted in”. An “opt out” mechanism (e.g., “unsubscribe”) will provide you the opportunity to indicate that you do not want us to send you such communications, and if you “opt out” we will not send you any.You may opt out of marketing-related emails by clicking on a link at the bottom of each such email, or by contacting us using the contact details above. You may continue to receive service-related and other non-marketing emails. We will get your express opt-in consent before we share your personal information with any third party for marketing purposes.

How We Share Your Information
To Comply with Laws and Protect Our Rights and the Rights of Others
We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law or a court order. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of the Site; to enforce or apply our Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. We also reserve the right to disclose your information as described in any click-through agreement to which you have agreed.

Information About Third-Party Cookies and Interest-Based Advertising
On our Site, we collect information using “cookies.” Cookies are small data files stored on your device. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Site. We only use first-party cookies, served directly by us to your device, which we use to recognize your device when it revisits our Site.
You can find more information about cookies and how to manage them at

Your Rights
Under certain circumstances, you have the following rights in relation to the personal information we hold about you, unless provided otherwise by relevant local legislation:
* Request access to your personal information
* Request correction of your personal information
* Request erasure of your personal information
* Object to processing of your personal information
* Request restriction of processing your personal information
* Request transfer of your personal information
* Right to withdraw consent (where we rely on your consent as our basis for processing)
You can exercise any of these rights by contacting us using the contact details provided above.

Please note that some of these rights are not absolute and we may refuse a request to exercise particular rights, but we will keep you informed as to the actions that we can take when you make your request.You also have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). Alternatively, we could refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month.

Links to Other Websites
Our Site may link to third-party websites or advertisers. These third-party websites or advertisers may collect certain personal and non-personal information, including, product usage data, and general location based information. These third-party sites or advertisers may share information they collect about you with us but we are not responsible for their data collection practices.We are not responsible for the privacy practices of other websites. We encourage users to read the privacy statements of other websites that collect personal information. This Policy applies only to information collected by Country Tipis via the Site.How We Protect Your Information.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. All information you provide to us is stored on our secure servers.

Changes To Our Privacy Policy
We may update this Policy to reflect changes to our information practices. If we do this and the changes are material, we will post a notice that we have made changes to this Policy on Site for a reasonable period prior to implementing the changes, and we will indicate the date these terms were last revised at the top of the Policy. Any revisions to this Policy will become effective on the date stated in the notice.